Cancellation and Refund

Cancellation and Refund

Last Updated: July 23, 2025

At Allwaze and Aplus, we value your trust and strive to ensure a transparent and fair shopping experience. This Cancellation and Refund Policy applies to all purchases made through our platform.

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1. Cancellations

• Orders can be cancelled within 24 hours of placing the order or before the order is shipped, whichever is earlier.

• Once shipped, cancellation requests will not be accepted.

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2. Returns

• Eligible items can be returned within 7 days of delivery.

• The product must be unused, in its original packaging, and in resellable condition.

• Non-returnable items include perishables, personal care products, custom-made or personalized items.

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3. Refunds

• Once we receive and inspect your return, we will notify you regarding approval or rejection.

• Approved refunds will be credited to your original payment method within 5–10 business days.

• Shipping charges and COD fees are non-refundable.

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4. Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• To request an exchange, email us with clear product images at contact@allwaze.in.

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5. Return Shipping

• Customers are responsible for return shipping costs unless the item received is defective or incorrect.

• We recommend using a trackable courier service for all returns.

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6. Late or Missing Refunds

• If you haven’t received your refund within the stated timeline:

  • First check with your bank or payment provider.

  • If the issue persists, contact us at contact@allwaze.in.

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7. Contact Us

For cancellations, returns, or refund requests, please contact:
📧 Email: contact@allwaze.in
📞 Phone: +91 964 618 0000